Cashed Casino contacts: which channel fits your query
+64 9 113 5074Malta MGA/B2C/888/2016
EN · NZD
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Contact Cashed Casino and get answers

Reach Cashed Casino support by live chat, e-mail or phone, and someone answers around the clock.

Get help now 18+ only. Terms apply. MGA licensed since 2016.
Paid out this week
501,111 NZ$
3,171 Players trust us
Cashed Casino Ltd. holds licence MGA/B2C/888/2016 issued by the Malta Gaming Authority, independently audited by Gaming Laboratories International and iTech Labs.
Our average withdrawal processes in 22 minutes across 10 payment methods, with a monthly payout volume of NZ$156M and a single-withdrawal ceiling of NZ$77,000.
Every session and transaction is protected by 256-bit AES encryption, the same standard used by financial institutions worldwide.
Independently tested, mathematically certain

Where do I reach support fastest?

The worry that no one is around at midnight, settled right here.

When you need it now
Best for a quick question you want sorted in the moment, live chat answers in about 1 minute, day or night.
Start chat
E-mail support
Best for documents or detail you want to send, e-mail [email protected] answers in about 4 hours.
Write in
When talking is easier
Best for anything you want to talk through out loud, call +64 9 113 5074 in NZST and wait about 5 minutes.
Call us
New Zealand details

Is Cashed Casino set up for New Zealand?

Everything a New Zealand player needs to know about reaching and checking Cashed Casino.

How to reach

Phone+64 9 113 5074
Time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who supervises

Regulator and licenceMalta Gaming Authority, MGA/B2C/888/2016

Where to get help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme
Independently tested, mathematically certain

Complaint handling, from first message to regulator

Every complaint gets a written trail, because that is how Cashed Casino settles things fairly.

Put the dates in writing
Write to [email protected] with your account email, what happened and the dates involved. Someone reads it the same day and confirms it has landed.
Quote the number back
Your reply carries a reference number and a named handler, so nothing restarts from scratch. Keep that number for any follow-up you send us later.
From handler to senior review
If the response misses the mark, ask for a senior review of the same reference. The handler escalates it internally, and you hear back once a decision is reached.
A record you can escalate with
Unresolved after our review? Take the reference and our final reply to the Malta Gaming Authority, which licenses Cashed Casino. You keep a complete record for that step.
Cashed Casino routing

Which e-mail should I use?

Useful the moment your question belongs to one team and you want to skip the queue.

Account desks

General support[email protected]
Verification, documents[email protected]

Money desks

Payments, deposits, withdrawals[email protected]

Other desks

Complaints, first step[email protected]
Privacy, personal data[email protected]
Business, partnerships[email protected]

Ready to send it all at once?

Five details cover almost every question, so have them open before you start.

  • Registered e-mail address
  • Your account username or player ID
  • Transaction date and amount in NZ$
  • Screenshot of the error or receipt
  • The payment method you used
Know before you wait

Check these before you wait

Cashed Casino staffs every channel around the clock, so none of these waits depends on the hour.

Live chat

Live chat hoursAvailable around the clock
Live chat first reply1 minute
Time zoneNZST

E-mail

E-mail address[email protected]
E-mail reply4 hours

Phone

Phone number+64 9 113 5074
Phone waiting time5 minutes
Right now

Ask now, not after the wait

Short, straight replies the way Cashed Casino likes to give them, day or night.

trustDo I need to verify before I can withdraw?+
Verification usually wraps up within 18 hours once your documents land. Have your proof of identity, proof of address and a payment method screenshot ready so it moves faster. You can keep playing while the check runs.
trustCan I ask for a copy of my personal data?+
Yes, you can request a copy or deletion of your personal data at any time. Send the request from your registered email to [email protected] and the team handles it. Deletion follows once legal record-keeping duties are cleared.
trustWhere can I get help at night or on weekends?+
Live chat, email and phone all run around the clock in New Zealand time, so weekends and small hours are covered. The phone line and chat connect you to a person, not a recording. Nothing closes overnight.
trustWhen you ask about my account, what do you need?+
Support confirms who you are using your registered email address and account number, never your password. A quick reference to your last deposit helps them find the right account. No one legitimate will ever ask for the password itself.
trustHow long until a complaint gets a second look?+
If an answer does not satisfy you, ask for it to be escalated to a supervisor and expect a reply within 4 hours by email. Still unhappy after that, you can take it to the Malta Gaming Authority, the regulator that licenses us.
Proof in writing

Wondering who is on the other side?

One look at the register below settles the question of who holds your money and your data.

Company

Legal nameCashed Casino Ltd.
Company numberC-68777 (Malta)
Registered addressLevel 4, Portomaso, Birkirkara

Licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/888/2016

Written contact

Support e-mail[email protected]

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